Not long term
Worked great for a year, then suddenly failed I purchased the Roborock Q10 S5+ on August 8, 2025, and unfortunately, I'm already having a mechanical issue with it just over a year later. For the first year, the vacuum worked great. I have two dogs, so it gets regular use, and it handled my floors and the transition between my kitchen and living room without any problems. Now, it suddenly stops when trying to climb that same flooring transition. The wheels aren't jammed. I've checked them, and both wheels move freely, compress normally, and spring back into place. I also removed the mop module completely to rule that out, but the problem remained. I've also noticed visible rust/corrosion on several screws and metal components underneath the vacuum, which is concerning for a machine that is designed to vacuum and mop. I contacted Roborock, and they confirmed that there appears to be an issue with the device requiring repair. Unfortunately, the warranty has expired because the vacuum is only about a month past the one-year warranty period. I understand that warranties have expiration dates, but I'm extremely disappointed that a vacuum costing several hundred dollars has developed a mechanical problem after only about 13 months of ownership. I don't think customers should reasonably expect to replace a robot vacuum after barely a year. I'm currently waiting to see whether Roborock will offer a goodwill repair or replacement given how close the failure occurred to the end of the warranty. How they handle this will determine whether I purchase another Roborock in the future. At this point, I can't recommend spending this much on the Q10 S5+ if the expected lifespan is only around a year.