A nightmare from beginning to end.
A nightmare from beginning to end. Order #5488299 Purchased 29th May Arrived weeks after it was supposed to arrive so I was unable to take the watch on holiday as intended. Came back from holiday and the watch face was smaller than all the videos and descriptions. The clasp is loose and not very secure and you are unable to change watch straps because of the way they are designed. Asked to return and was made to jump through hoops. After weeks of delaying the acceptance of the return they finally gave me a return address which was in China and not in the USA as stated in their site. I followed all instructions they gave me on the return, even some of the shady requirements they instructed like the value of the contents of the return. The package was sitting in customs FOR MORE THAN 2 MONTHS because nobody from the company provided the details needed to release the package from customs. I made the order in May and 6 months later everything is still in the air. I even had to pay my own return costs of over £20 which they couldn't even cover after all the delays caused. Customer service seem like bots and show zero compassion for customers. In one of the recent emails from Ava and Molly I was even told 'Please dont worry' after awaiting a refund for over 4 months. Extremely unhappy with it all.