Charged for a service that didn’t work – no output, no refund
Charged for a service that didn’t work – no output, no refund, terrible communication / service. Avoid. I signed up to DeeVid AI to create a short 3-minute video. What should have taken 30–60 minutes turned into over 4 hours of repeated failures. The system: * Failed multiple times during generation * Got stuck at 98% for over an hour (clearly frozen) * Consumed credits despite not producing usable output * Ultimately delivered nothing I could actually use Even more concerning — the platform’s own AI assistant explicitly acknowledged that this was “not normal or acceptable” and that the process had effectively failed. Advised me to contact support. Despite this, I was still charged over £30. Customer support took a week to respond, I lost all faith in this company and requested a refund. Only for them to hide behind a “non-refundable” clause in their terms of service. That’s not acceptable when the issue is a technical failure and the service was never properly delivered. This isn’t about not liking the result — there was no result. Paying customers should not be charged for failed processing, wasted time, and a product that doesn’t work as advertised. I then responded to this explaining the situation and also showing that in the UK there are laws around this that they cannot circumvent with their T&C, no response. No support ticket system. Absolute clown show. I'll now be taking action to recover my money via my credit card, I consider this company closer to fraud than a service provider. Proceed with caution.