I have had the worst experience i could possibly have!
I have had the worst experience i could imagine with the Elite 200 that I purchased from Bluetti at the beginning of last summer... starting with having to return the first one because of the defective fan blades clicking sound that prompted your support team to have me box it up and return it... which resulted in me loosing my entire outdoor camping trips planned for the summer. After finally receiving the replacement battery, my now planned September 3 day drive to Mexico using the battery to Power my brand new refrigerator was also destroyed because the battery stopped being charged while driving during the second day of my trip resulting in spoiled food and warm beverages I had planned on having. Bluetti basically Blew Me Off and said they can't send me any more battery replacements because they don't and won't send anything to Mexico. Their (your) heartless response and pathetic excuse to help out a desperate customer that they had already blown their wad on helping after their crappy product failed the first time. I guess their limit of just one battery replacement was already stretching the limits of their own making, when it comes to providing quality products and standing behind them...i assume their precious bottom line was taxed after having to take back their first battery failure and i suppose having to replace TWO of their worthless BOAT ANCHORS was just a bridge too far for the corporate magnates to accept! The products that i received from BLUETTI CANADA were both just Turds on a Stick and they both didn't last more than 3 days of running! Now I'm in Mexico stuck with this BLUETTI BOAT ANCHOR that is as worthless as their "customer support" . I've spent a couple hundred dollars on ordering different cigarette lighter cables that should be charging the battery while I drive... and for two auto service electrical specialists to help me with getting the battery to charge, but we discovered it isn't the cables issue, its just the crappy Canadian products that were pawned off on this Californian as "Quality and New", but both ended up turning my summer and fall camping experiences into frustrating and disappointed anger for having purchased these "DOGS" AND GARBAGE PRODUCTS from a Canadian Company that has abandoned me in my most vulnerable time when I was wholly expecting that their products would perform as they said they would in the website and from the mouths of the Canadian Engineering staff. What a POS company and FAILED support structure coming from BLUETTI CANADA. I don't think I will ever buy anything Canadian Made ever again!!!