Absolutely useless product and service from DJI
My Flip combo developed an issue with the gimbal after a software update – it was only 3 days old. I contacted DJI service; they did try to troubleshoot, and after the gimbal calibration failed, they requested I send it back for a brand-new replacement. They sent me a return label and I promptly sent it back. There was no damage, as I'd barely flown the thing. It was in its original packaging, bags and accessories – complete in mint condition. Within two days, they replied with a message saying they hadn't received my drone in the parcel I'd sent. They sent me a picture of my box, retaped with a different kind of packing tape to mine, and inside was a plastic food container – no black carry bag with the DJI Flip, RC2 controller and 3 batteries with charger. They requested my statement and informed me they would investigate with DPD, whilst I'm losing out on not having my drone and DJI Care ticking away whilst they're delaying. I reported this to the police and was provided with a CRN. I also requested CCTV from the drop-off point to show my box's original condition. Today, 7 days later, they've emailed me saying they've suddenly received the drone in damaged condition and that I don't qualify for a replacement – they have to investigate and review the drone data logs. Absolutely disgusting, both DJI and DPD. They promised a new replacement; instead, I got stress, hours spent talking and writing to the police, CCTV GDPR requests, and now emails saying they've got the damaged drone. Avoid DJI – there are other good camera and drone companies. I had an absolutely dreadful experience. Update 20.01.2026 No I am not doing well. With DJI's team using AI to translate every conversation it leaves a lot of room for miscommunication /miss interpretations. From my last chat I understood that it was too late to cancel delivery with DPD who got the last drone missing/ stolen. But the replacement made a way internationally to my local DPD depo to be then intercepted and sent back to UK service centre which adds now even more delays. I lost three weeks of my DJI care plan already, this is costing me more and more every day.