ADT misrepresents its product, its service, and won't honor its obligations
I contracted with ADT to provide service for my house in January. ADT misrepresentated the coverage that they would provide my house (no window sensors without an extra cost), and left a mess of dust piles on my floor after installation. They provided a gift card through Safe Streets (their installation branch) that did not work, and they now claim is expired (the expiration date is 07/26, and their card failed in 06/26. Finally, their Nest Doorbell Camera failed several weeks ago even though it was installed in January. I contacted Google Home about the camera and followed their live customer service rep's instruction to remove the camera so they could examine it. When I did EXACTLY as they instructed and sent them a photo of the camera, they told me the camera was inoperable and that they were not responsible for the camera's failure even though its warranty expiration is not until January of 2027. They will not be replacing it. With all this incompetence, misrepresentation, and failure on their part, I have asked to be released from ADT's monthly contact, and they refuse. They are one of the worst companies I have ever worked with, and they are not accountable to their customers. I have filed a compain with our state's Department of Consumer Affairs.