Disappointed
I booked a train ticket from Shanghai to Guilin and I receive the reservation straight away so everything ok for that. I would like to ad my middle name on the booking but they ask me half price of my ticket for that so not really happy. I finally refused to pay and ask to leave the booking like the beginning. After a long day of waiting an answer, I receive an email verry not professional when they just wrote : "ok got it". Happy at the beginning but very disappointed by the customer service.