Customer Harassment Issue..
Customer Harassment Issue... I supposed to travel a bus which I booked through redbus with registered no is 977****508. On that day(16-Jun-19) I was on bus stand at 10 PM and I had wait for 3.5 hours for a bus. I tried to call several times to the bus operator, Bus driver and Redbus team as well. Operator was saying that we are coming in next 20 Minutes or next 30 minutes, he was just trying to make me fool. I called redbus customer care and they suggested me to wait for sometime, but no bus came to us. Its a terrible experience with redbus, that day my sister and my wife had with me and I was waiting for a bus in a horrible bus stand in Rishikesh. Very next day I called your customer care and asked for refund and Today (26-Jun-19) they are saying we are still working on it..:-) Its has been already 10 days and I didn't receive a single mail from redbus side. Several times I tried to get in touch with senior person but your customer care said that they will arrange a call back with in an our, but no one called me.