Despite help from Branch, cannot get app to work.
It is now over week, and multiple trips to the bank and despite help from Branch staff, the mobile app is not working. It goes into a loop asking for repeated biometrics and robocalls and even when it works and one goes back to login the same biometric/ robocall is required. A friend told me 'because you are with the wrong bank' implying I should move to another bank - I might just do that.