DREADFUL CUSTOMER SERVICE - It gets worse
17/02/21 Well, it seems that I am not the only person to have been 'had' by this sham company. Last week I had the misfortune to speak to a very, very incompetent woman who promised to phone me back on a previous occasion and didn't. I spent over an hour trying to get this incompetent f$!wit to put me through to somebody I had spoken to, and she kept refusing to do it. She also refused to give out the mailing address of Huawei so I could write a letter to them, claiming this is protected information. Well, I Googled the address and sent a letter to their customer services dept. That letter was ignored. Today I phoned and spoke to a lovely helpful, friendly lady who assured me that she had emailed a manager directly to contact me today. Guess what? NOTHING. I'm going to contact BBC Watchdog and Trading Standards A FURTHER UPDATE Today I received a call from Huawei. They will offer me a £50 voucher to buy something else, which of course I don't want or need. However, to settle, I chose a pair of mini speakers £49.99. Then they expected me to pay £6 carriage on top of that, so my £50 is actually a £44 voucher. IN MY OPINION - ABSOLUTE CON-ARTISTS PS.... Even their CEO can't be arsed to respond to my email UPDATE....... I had a standard template from Huawei telling me that they would contact me in 24 hours. Of course they didn't. I even emailed a senior manager directly asking for his help. NOTHING!!!!!! In my opinion, don't touch these people with a bargepole. If they were concerned about the poor reviews, they would actually take time to reply. ....................................... In these dark, dark times, there are 2 things that help re-assure me. 1) Trump no longer has the nuclear codes. 2) Huawei will not be handling 5G in the UK. Why? Well, I bought a smart watch from them in December. It came with a promotion of a mini speaker. The watch was delivered the very next day, and it is brilliant. However, NO SPEAKER, but enough room in the box for it which the watch was in. I contacted Huawei and was told I had to wait 14 days to claim it. After 14 days I was told I had to wait 21 days. I have spent so much time on the phone to these incompetent and utterly useless people, being passed from pillar to post. The escalations dept. have been investigating this for 23 days now....... All this aggravation for a speaker that probably costs £5 to make in China. However, luckily I found a form online where I could contact the CEO of Huawei directly. Luckily for me he is so customer focussed. I submitted the form, and got a reply from the complaints team - so he doesn't actually get to see it. My decision, and perhaps anybody else who scores this awful company with 1 or less star, is to contact BBC Watchdog and Trading Standards. I've emailed their complaint team just now and challenged them to get a manager to call me today. Let's see if they do.......