Purchased aRanfemaster Professional 90…
Purchased a Rangemaster Professional 90 cm multi fuel cooker 14 days ago. 18th March 2026. Cost £2300 plus extras £60. Delivered with damaged tall oven s/s door. Replacement doir organised sent to engineer to fit. Upon attendance found dooe supplied to also be damaged on unpacking in front of me. Appliance Care arranged another replacement door. That was delivered to the Engineer.30th March. He telephoned me to state the second eeplacement door had been packaged in pristine undamaged outer packaging. The door inside had been supplied damaged, more so than first replacement !!!!!! Contacted by Joel of AO today 01 04 2026 April fools day who suggested it might be easier to replace the whole cooker ! What logic is that ? !! New electrical and gas connection would be required and disconnection.!!! What world do you live in ? STATE I need a PRISTINE door sent. Informed it will be sent directly to my address. Now updated by Aleysha that a new door is to be supplied on 30th April 2026 one month and a half after original receipt of cooker. Not acceptable in any shape or form !!!!! I hope Chief Executive Officer Mr John Roberts of AO reads this . Totally unacceptable resolution no customer care or service a total disgrace. RANGEMASTER AGA get a grip. No reciprocation for customer Brand Loyalty I should have used another company. The matter renains unresolved as todays businessvtoday customer first - thats laughable. 1st April 2026 and NO JOKE !