Constantly delayed delivery, lack of communication
- No e-mail saying delivery is on the way; - Not home when they came, no note in my mailbox; - Did get a e-mail to reschedule delivery. E-mail looked very unprofessional, so at first I mistook it for a phishing mail. - Found out during rescheduling my home address was incomplete in their system, but couldn't change it; - Only place to pick up package is in Amsterdam, no other places offered; - No confirmation of my rescheduled delivery date and time; - Rescheduled to a date and time I knew I would be home, they never came; - Tracking info showed me a total of six days where my package was 'on the way' but then rescheduled to next working day due to 'unforeseen circumstances' with no other explanation whatsoever. - Apart from the 'not home, please reschule' e-mail, I never received any form of communication saying my package was on the way or delayed and rescheduled to the next working day. + Delivery guy was so nice to call me on my phone when he couldn't find my home due to my address being incomplete in their system. So big plus for the delivery guy. + Webshop provided me with a tracking number, so I was able to see where my package was. I'm not sure if I'll order from a webshop again that uses Skynet as a delivery service. Biggest problems for me were that they didn't show up on the chosen rescheduled delivery date and time, and the constant delay due to unforeseen circumstances which made delivery take a week longer.