Great vets and techs, good customer service
I think location probably makes a big difference. Even just local vets tend to have very inconsistent reviews. I'm in Pensacola FL and our Banfield vet has been fabulous. Every vet and tech we've seen has been awesome. My shih tzu has bad allergies and they treat him well. I really recommend their pet programs because it can save you a lot of money. We had to have one of our pets euthanized a few years ago and they were great then too, very respectful of our wishes. I've had my dog's teeth cleaned there, and everything went smoothly. I haven't had any problems getting an appointment when I need it. The only issue I e had is that their app has some glitches.