It's a scam, they are FRAUDULENT SO STAY AWAY from them unless you want to waste of your money!!
It's a scam, they are FRAUDULENT SO STAY AWAY from them unless you want to waste of your money!! I ordered something from their website on the 6th of November and I paid extra £2.63 for insurance which is a total rip off! Plus the standard shipping fees of £3.34, which is the fastest delivery but I have NOT received it yet!! They emailed me saying "Congratulations, your order (xxx) has shipped"! And I thought wow that is such great news! They also attached a link to track the order, which has been showing me the same info since the 9th and that is my package is waiting to be picked up by the carrier. I went on live chat with their customer service on the 15th and they said that the fastest delivery they can offer is standard shipping (by air) "as if we still use ships for such a thing" so the total delivery time for air transportation = processing time (7-10 working days) + shipping time 10-15 days and the estimate time of arrival is on the 3rd of December and that was their fastest shipping method, which I have paid for anyway “not knowing it’ll take that long”! I told them I need it sooner and that’s why I paid extra, because I bought it as a gift for my brother and I will be travelling in 4 days time so I wouldn't need it if it reached while I'm gone, so they asked me to wait because I might like it, completely ignoring the bit where I said I am travelling in a couple of days and that it is for “MY BROTHER”! Dah!! So they lost track with their lies to me because at the beginning of the chat they said that it’s been shipped and it has arrived to the UK and just waiting for the carrier to pick it up and deliver it to me, then gave me all the above timelines. Also saying that the CONTAINER is at the custom and then it'll need clearance... I said what container? It's just a cardigan so they said that it was shipped with another item! I said which other item? I only ordered 1 item, so of course they didn't know what other lies they could tell since everything they’d said just didn't make any sense so they asked me to send an email to their support email address. During that chat I asked for them to cancel the order and refund me the money but they refused but offered me 5% refund then 10% which would be £3.2 out of £38, so it's money down the drain! I sent an email to their support email address asking to cancel the order and refund the money back so they came back to me with the following email: We had sent the package to you and it is still on the way. The tracking information will be updated when they arrive at the local country. Tracking number: XXXXXXXXXX Tracking site : https://XXXXXXX As the package has already been sent out, according to our website policy, we do not accept cancellation Please refer to our cancellation and return policy: XXXXXXX (sorry, the review won't let me attach any links) Sorry for the inconvenience. (SO PLEASE READ THEIR WEBSITE POLICY BEFORE being tricked and buying anything from their website) then good luck in receiving your order or getting your money back!!! Anyway, as I was staring at the tracking site, I found out that the shipment has NOT even left China, so that carrier is one in China!!! That site won’t lie because they can’t fill out any info on it is being entered by the carriers and it’s all down to them to update it, yet they sent me another email insisting that the item has been shipped! So frustrating, it’s the worst website and customer service EVER and I wish I read the reviews before ordering and losing my money... DO NOT BUY FROM THIS WEBSITE!