Lack of communication, order is taking 3X as long to fulfill
***UPDATE*** Customer service reached out to offer a partial refund as a courtesy for the long shipping time. We are glad to see accountability from Burrow and are looking forward to our sectional. Ordered a sofa which said 3-5 weeks delivery. Once 5 weeks rolled around and we still didn’t get a shipping notification, I reached out to their customer service team. They told me it would be an ADDITIONAL 54 DAYS before our order shipped. When I asked if there was anything they could do to help us out, they said nope, just need to wait. We were counting on this to ship within the promised 5 weeks for an event we are hosting. Absolutely unacceptable that the lead time is more than double what was promised, and that I had to reach out to them to figure out what was going on. No communication, no accountability.