Never again...
I ordered a star named in honor of two friends who are turning 90. When I discovered information was missing, the company then provided it but instructions on actually finding the star were very unclear and all enclosed in emails. And giving a gift and having to forward emails to the recipient is ridiculous. They should have emailed clear instructions so those could be printed out and included with the certificate. There is no way my 90 year old friends would be able to figure this out...I'm much younger and I couldn't! My request for refund was denied. Never again.