Excellent warranty support from Dominik at Novy UK
I recently contacted Novy customer service about a paint blistering and peeling issue on one of the grease filters on my Novy Panorama downdraft hob. From start to finish, the experience was genuinely impressive. Dominik (Consumer Care Advisor) responded quickly to each of my emails, asked sensible questions to identify the correct parts, and arranged free-of-charge replacement filters under warranty without any fuss or pushback. The whole matter was resolved in just a couple of days, with replacements dispatched and on their way within the week. Dominik was professional, polite, and a credit to Novy throughout. Exactly the level of after-sales care you’d hope for from a premium brand. Highly recommended.