Returning a product is messy
I have ordered from here before and i do like the quality of the hair. I only ran into an issue when I wanted to exchange a wig. I was told that I need to take a picture of the package in order to start the return for some weird reason. Not a huge deal, just an inconvenience as I am at work and I didn't bring the package with me. A picture shouldn't be necessary to start an exchange/return.