Disgraceful packaging of a large hat in a shoe box
I ordered a Tulle Kentucky Derby large Tea Party hat 89176 which arrived within the timeline at a cost of 19 euros. I was delighted and so looking forward to seeing my purchase. I picked up my hat at work to find it packaged in what I could only call a shoe box. The hat is completely out of shape. What were they thinking you cannot fold a large brim hat and expect it to pop out without being totally out of shape. I am absolutely disgusted. I put it on my head and it looked hideous completely out of shape.I would suggest instead of giving half price on your hats that you put some money into your packaging. I am not looking for a refund as I have already seen how you treat people in regard to this. I am going to complain to the FTC and trading standards service. This company should be investigated fully as they are definitely not complying to retail and on-line obligations to their customers. I did read a number of the reviews and should have taken them as truth. How can a company like this get away with what they are doing.