Planes were modern, service very average, value was ok.
Average is too kind. They deserve 2.5 stars. The planes were quite new Brisbane, Shanghai, Frankfurt. Ground staff in Shanghai were unfriendly and incompetent. Flight crew were young and inexperienced but offered fair service. Food was ok, plentiful water offered. Great value for money. Safe, comfortable planes. Customer service is poor. Room for improvement 😀 Low cost full service airline. As with many emerging Chinese companies, there is always the good, the bad, and the ugly.