Okay Experiencd
My family of 22 stayed 5 days and 4 nights and overall it was an okay experience. Unfortunately for us there was a party who checked out at 10 am and we checked in at 4 pm, nowhere enough time for one housekeeper to clean a house of this size. The shower still had hair in it, sheets in one bedroom has hairs on them. The trash was overflowing and there was fish bones and chicken on the grown outside the house. We noticed a few things with the house: dryer not working, shower door sticking, curtains falling, loose step going up the stairs, and table hockey puck missing. I never received a parking pass because I kept being told I was not showing on the reservation when I made the reservation. I checked in at the clubhouse and never received parking passes and there were none in the house. I called and emailed Villatel and they assisted I getting one guest added but still not me and my name is on the reservation, completely frustrating. I would use Villatel again but next time it will be more intimate with less guests so I can get a smaller house. On site the pool was broken and we could only use the lazy river.