Customer service has been up and down, waiting to see how it improves
Good if glasses come undamaged and as ordered. Otherwise customer service is extremely difficult to reach and much less accommodating than most other online prescription glasses retailers. Poor exchange/return policy or even ability to follow through on said policies. Edit: Yes, I did receive a full credit in order to replace my glasses. However, in order to receive this credit I had to message the company on Facebook after not having received a reply through both of the available customer service emails provided after 2+ weeks. There is no phone number available for customers to contact wherelight. Once I did receive a reply, I had to specify that I expected a full credit in return rather than the half credit that only covered the cost of the frames I was originally offered. The representative only originally offered a credit for the cost of my frames, not the entire set of glasses with lenses. With a return policy that is strict about the time frame which the request is placed, it is fortunate that I continued to venture multiple avenues over multiple weeks in order to finally receive contact from the company. The representative I communicated with via Facebook was kind and helpful. The representative that contacted me regarding my credit refund was short and unfriendly. I had to be very clear that I expected back a credit that covered my entire purchase. Unlike other online prescription glasses websites, I felt very unwelcomed by the assistance I received, especially considering how much time and effort it took to reach a representative. There are plenty of other sites that do not even question reasons for return and are happy to provide friendly and fast customer service with a full refund rather than a credit. To the representative that replied to this comment, I am completely aware of how my order turned out and how the situation was handled. I still have all of the emails, which show how uninviting and short customer service was with me regarding these issues. To the consumers reading this review, I highly recommend using a different provider until wherelight can provide the same level of customer service that their competitors provide. They do have good products when they aren't jammed into a glasses case that is too small and bent during shipping. They don't have quality customer service. Edit #2: The company personally reached out to me regarding this review and is attempting to make up for the issues I experienced with my previous order. I do appreciate this and will update this review if I feel their customer service experience has changed for the better.