Customer Service for problems is NON-EXISTANT.
The product themselves is very good, I was happy with the backpacks that I received that were correct to my order. However, they sent me the wrong color as well as SIZE for one of the backpacks, unfortunately it was the one my son was hoping to use for school. Even if he let go of the wrong color, it is still much too small for any practical school use. After sending multiple e-mails and also posting on their facebook page, I got absolutely ZERO response as to how to remedy this simple problem! Now it seems that we are stuck with the wrong product that costed less than what I paid for. And I will have to still have to go shopping for a usable backpack for my son! Very frustrated!