Scam or Incompetence?
My wife and I spent a lot of time selecting our first order. We went through the online process and paid with a credit card. After paying, the order confirmation screen showed completely different items than we selected...100% incorrect. I called customer service who said they would check into the "technical problem," but I told him to cancel. I was then charged on my credit card. I called back and they told me to dispute it. I did and the charge was removed, but weeks later they charged me again which I am again disputing. Never received any delivery (which I didn't want) and charged twice. Either a scam or they are incompetent. Aug29: So now, they claim I never canceled using their site (I immediately called and talked to their agent for over 30mns who told me he canceled the order) and, in addition, they say I actually received the shipment which is 100% not true. Not sure if this is part of their "process" or not, but now I have to continue to deal with this...should have known better than to respond in the first place.