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Meagan Rennie

United States

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1 review

EZCosplay Costumes

HUGE costume, horrible service

I have been cosplaying for 13 years and worked with a dozen sellers, and this is by far the worst experience I have ever had with a website. I paid extra to have the costume custom-tailored. When I received it in the mail, the zipper of the bustier immediately fell off. The jumpsuit piece and the bustier were many inches too big for me – they literally fall off my body. The gloves are extremely small for my hands – I wear XS exam gloves, and do not have abnormally large hands – and I can only fit my fingers halfway up their respective holes. After emailing the seller for a week, communication was only going in circles with the seller claiming that sending a custom outfit multiple inches too large was completely normal and that I should simply pay get it tailored myself. Getting the costume taken in would have completely ruined the design of the piece based on how large it was for my body, nor should I have to pay additional money when I already paid extra for a custom fit, and the seller refused to send me a refund or a return. I have never had this problem with any other place before, and my group of 6 cosplayers will be purchasing our costumes elsewhere. Since the seller refuses to help, I will unfortunately be eating the cost of their mistake. DO NOT ORDER FROM THIS SITE!!!

2019-08-11