Very Very Poor Service Communication
I ordered a GMT Ocean One Titanium 42mm back in February 2019. When I received it I notice that the GMT hand did not line up at the 2400 hr marker, it was off about (20) min. on the hour. I notified Gnomon and they sent me this message: **Send the watch back to us wrapped in layers of bubble wrap(without the original box please) and the warranty card using a secure, traceable courier. Please email me a copy of the receipt once you ship, so we can reimburse you the return charges of up to $40. Please declare package as a repair watch and under $250 to facilitate customs clearance. Please allow 2-4 weeks upon receipt of the watch for it to be ready. --- If you need anything else, please do not hesitate to let me know. Warmest Regards Anders Tan Gnomon Watches url: email: phone: +65 6396 6920 fax: +65 6396 6921 As of July 1st 2019 when Anders Tan received my watch, it has now been (6) weeks! I sent out (4) emails along with (2) phone calls (NO Answer) to inquire about the status of my watch. Still as of today 8/12/19, NO REPLY on the status of my GMT!! I have purchased (4) watches from Gnomon (2) Squale and (2) Steinhart over a three year period - no problems with those, but this has been a bad expierence to say the least. For a $700. watch and prior custumer, I would expect better communication. Bottom line - DO NOT SEND BACK FOR REPAIRS!! I will keep everyone up to date with the outcome - hopefully very soon...not happy.