Exemplary customer service
This a review of Denimio customer service. I ordered a pair of jeans and a few days later received an email from FedEx telling me they had been delivered to my address and signed for by (insert name). I knew this wasn't true because no one had been in at my address on the day they said, and no one by that name lives at my address. (The name, I later learned, was a default of my first initial followed by my first name, e.g. D.David if my name was David. The first name was also spelled wrongly.) Within a couple of hours of receiving the email I asked my neighbour to check if there was anything on the doorstep. They said there wasn't. The only explanation I could think of was that the product had been dumped on the doorstep, falsely reported by FedEx as signed for, and then stolen. I have had one or two related experiences before where a seller had blamed the courier and the courier had basically said it was not their problem. I tried contacting FedEx but they hung up on me and ignored my email. But when I contacted Denimio they were incredibly helpful. Not only did they take the problem seriously but they took it on themselves to follow up with FedEx, a process which was as long-winded, frustrating and ultimately fruitless for them as it was for me. When FedEx finally admitted that my explanation was indeed the likeliest one and washed their hands of the matter, Denimio offered to refund the purchase in Denimio points (they would have simply replaced the product but it was out of stock). TL;DR - Denimio put great effort into chasing up useless FedEx on my behalf and ultimately took the financial hit for a mistake that they were not at all responsible for. Very, very impressive.