Otherwise a 5-star company
Otherwise a 5-star company. I purchased my drone in 2022 ahead of a trip to Iceland. Flew the thing all over there with no issues. Then this year I flew it down my driveway and it flew itself into branches which I should’ve picked up but didn’t. Crashed onto my gravel driveway and busted the gunnel lens, another lens and a whole front arm. Sent it in for repairs. Very straight forward process. I was smart enough to mark my drone to see if the one I paid for with $122 instead of using the Care Fresh repair charge of only $65 to get a new one back. Well, they sent me a new one despite me paying for them to repair MY drone. Got the drone back Fairly quickly too. Amazing protective packaging and even included a free DJI cap! However, it was not my drone. Seems brand new; all good. So I called them back and found that I cannot even get my own drone back. Now they owe me $57, the difference between repairing my drone and the use of my Care Refresh for a replacement. They offered me to buy an additional accessory which was fine I guess. But they didn’t reach me and then sent an email. But that email was too much time to start over to explain the situation etc by filling out the form. So I simply used the Chat method and they were very professional. However, they did try to keep the money. I am giving them 4 stars only because they are a great company and do solve issues. They also respond to each review which is nice. But, if you are in need of repair and have the Care Refresh, just go with paying the $65 because they just admitted to me that, “most of time” they simply recycle your drone and send out a new drone. Save yourself some time and aggravation and just use the Care Refresh. I felt like taken advantage of there because I caught them overcharging me for a full repair when their intent was never to repair my drone.