Poor Coutomer Service
Booked a room with this service since we were traveling with pet. Tried to cancel reservation the day before since we no longer needed the room. Contacted Bringfido rep and she notified me she would contact hotel and cancel reservation. Since they are a secondary booking service they contacted me and said the hotel would not refund the payment. They then suggested I reach out to the hotel where I got a runaround from hotel management and received no assistance from Bringfido. Since I booked from this site you expect that they would refund my purchase. Reached out to the women who told me she had handled this cancellation and was ghosted by this agent. Be aware that this is a poorly run company that seems like they have great customer service for you and your pet. They do not! I suggest you book pet friendly rooms directly with the hotel.