The customer service rep I had by the name of "Tim" was AWESOME!
The customer service rep I had, Tim, was superior in communication, time, and follow-up. He was very helpful even when he had to "pass" my challenge onto a different rep because of the company being "sold" to someone different since I had my original order processed. I was serviced well by the new rep as well. My only concern is my challenge was replacing a glass globe and I was able to do so but was also told there were only 3 left and they were NOT going to be replaced. So, I guess, if I were to accidentally break more than the 3 I ordered, I'm out of luck.