Poor quality product and non-existent customer service
Avoid this company and their poor quality products. LiDAR tower (key component on the robot vacuum) stopped working in the first six months. Customer service is email only and couldn’t be more unhelpful if they tried. I’m supposed to empty the water tank inside the robot to send it back for inspection. In case you missed it, the robot isn’t working. At all. But they won’t take responsibility if I return it and it’s water damaged (due to the very water tank they sealed inside the unit). Clever, huh? So now I’m left with a very expensive and very useless piece of plastic. Go with a trusted UK brand where you can at least have a conversation with a human being. Disgusting company.