Promised a discount to stop me cancelling — then a month of stonewalling
When I went to cancel my subscription, 17TRACK's own cancellation screen offered me a discount to stay. I stayed. The discount never existed. Their chat support first tried to pass off the standard 20% annual pricing as the "offer," then told me — twice — that someone would follow up within 24–48 hours. Nobody did. I was told a "Customer Success Manager, Irene" was handling my case. Over about a month, no one by that name ever emailed, called, or messaged me. Every follow-up I sent got the same loop: apology, "we've escalated this internally," silence. Dangling a discount to block a cancellation and then never delivering it is bait and switch, plain and simple. I've cancelled and I'm posting the full chat history. To 17TRACK: do not reply here asking me to "reach out to support so we can resolve this." I reached out for a month. You have the ticket, the chat log, and my email. The only reply that means anything is the discount code you promised or a refund of my unused period, sent in writing. I'll update this review if — and only if — that happens.