Bad software, extremely bad customer support
TLDR: Doesn't work as advertised, absolutely lacklustre support, unapologetic and refuse to refund. 0/10 would recommend, stay away at all costs. UPDATE: LagoFast are outright dishonest in their response, I emailed on the day of subscription to request cancellation and refund after seeing the software does not function. They refused, and now refuse to refund. On 1 January 2024 I purchased a subscription. The software does not function as advertised, and you are subject to wildly unacceptable pings. I immediately opened a ticket to request a refund on the same day. On 8 January 2024, I emailed again after not receiving a response after a week. Enter Rachel from "customer support" (which is ironic, because this Rachel character offers everything but support). I've had to fight tooth and nail for a refund, and after Rachel dragged out the process for 3 weeks, she now claims I am no longer eligible for refund, even though I instructed them to cancel my subscription and refund me a month ago. Absolutely abysmal service, non-functional hardware, pathetic customer service. Don't bother wasting your time here.