Just finished talking with Kyle in…
Just finished talking with Kyle in Customer Service. FANTASTIC to say the least. The most patient and knowledgeable person I've ever talked to at a customer service department. Kyle actually spoke to me during my original call yesterday for approximately an hour, patiently answering all of my questions and helping me trouble shoot an issue I was having with my Power Tap P1 pedals. Then, after listening to the issues and suggesting various solutions after actually considering possible fixes outside the box based on what I was telling him, as opposed to simply reading from a script, he offered to speak with me further after I performed those suggested steps to resolve the issue. Unfortunately, those steps did not fix the problem, so I called back and believe it or not when I asked for Kyle I was actually put back in touch with Kyle - not some other person that I had to then reexplain the whole situation to again, which normally happens with customer service. Kyle then gave me additional ideas/suggestions, but also made sure to get things moving on the warranty side of things just in case those additional suggestions did not work. This was truly the best customer service/troubleshooting experience I have ever had or ever could have hoped for during a stressful situation. Cannot thank Kyle enough for all of his help.