Terrible customer service
I ordered a vacuum during the Black friday sales and have still not received the item. The courier claimed they tried to deliver it on 3 different occassions but i was home and this didnt happen. After the first failed dekivery i contacted Roborock and UPS to advise them that the driver ia providing wrong information. Both of then didnt do anything to help and after a few days the parcel was sent back to Roborock. I have still not been refunded. They are extremely difficult to grt hold of- only provide support via email and it takes 1 week for them to reply. After waiting for 2 weeks , i finally received a reply , saying that they have been very busy and are still waiting for warehouse to confirm the item was sent back ( although the tracking clearly proves this) . I have asked for them to send it again but they have told me to purchase it through the webaite although it noe costs £100 more.