Lack of transparency
Unfortunately a very bad experience, a frustrating lack of transparency. I bought a miner operating in Ontario, frankly overpriced, over promises like "yes it costs more than twice the market price, Sir, but hey, we're here, we will ship it mount it maintain it etc." Let's hold that thought for a second. The miner remains up for somewhat year with constant downs - one maybe can expect that with all the crackdown on these mining businesses, sustainability, droughts, etc. - when suddenly just before the contract expires the miner goes down inexorably for no reason. I'm told, after a few persistent messages, that the miner had performance problems and needs to be reconfigured: well, do it then, it's still under contract, isn't it? "Ah no, it takes about $500 for those things to be done" I think about it, a little pissed off, finally I tell them: yeah ok, go ahead, do the reconfiguration and bill it to me. In the meantime their sales dept shows up to propose a mining contract renewal with a purchase new miners, cause it's better performance, etc. I refuse and keep my miner on the same conditions. Why invest more if you are not already such a reliable partner? Bottomline, the miner never comes back up, it's been almost a year since the contract was renewed, I had to open new tickets to figure out "where the hell is my miner, are you fixing it finally or did it fall into the hands of some Canadian bear?". I have no answers until I ask them to ship it to my home and terminate the contract. Then I finally get an answer: they make me sign a withdrawal agreement from the contract and that they will ship the miner to me. Again for the usual $500 USD. They also add "oh, and you have to pay the electricity bills until the shipping happens". Well that's going to be easy, the miner has been down for almost a year.. Anyways, I'm exhausted, I pay, and now it's two months that I've been waiting. Did the miner ever existed in the first place? I don't know. Is someone in background buying some old miner in China to have it shipped to me? Anything is possible, frankly. One thing I'm sure of: they won't see my money again. And you should be careful as well.