Airbnb do not support their own hosts
Hello, the guest never stayed at my property. The review violates Airbnb's policy. A guest booked 3 nights and phoned to cancel at 10 pm on the first night so she did not turn up but wanted a refund. My settings is strict for late cancellation. She sent me a horrible message. Then she was able to leave a review of 1 star and said my description did not match the place, even though she was never there. All my reviews are 5 stars. Airbnb refused to remove it even though it violated their own policy. The agents were so unhelpful. They do not support the hosts.