Velvet coat
After receiving my coat - in medium(I am a size 14 uk) it was too small. It was long enough in the sleeves - the length but did not button up. I approached the company and they responded immediately after talking measurements- they offered to send a large -this arrived on the day specified and I am very happy with the replacements- they didn’t want the original cost back so no heavy postage bill- they great to deal with.