Terrible customer service - they do not take care of you when it goes wrong.
The first experiences were positive and I received the machine. However, it is now 6 months on and it is not working. I have been in contact, but only get videos and the order to sort it myself. I tried. But it is still not working and they are not fulfilling their obligations under the warranty. It was expensive and I am tearing my hair out. Keep away.