Worst Warranty! Will not stop until they are closed
Beware! Fraudulent company! Wolf of wallstreet scam! Purchased a warranty with Dale Roberts at Delta auto protect 4/19. They took my $1326 and never heard from them again. No welcome packet or anything. I called two weeks later and got a man by the name of Jesse that was supposedly Dale Roberts assistant. He was eating Food when he was talking to me and the conversation was quite disturbing and I should’ve known right then and there how unprofessional and scammers they were. I file my first claim with them August 21, 2019 and my car has been stuck at the Toyota dealership for weeks now. The dealership can’t believe this either. Never seen anything like this. They have ignored my calls and when they do answer their phone they tell me to shut up or they hang up on me. They keep telling the dealership that it’s under review...it’s under review.... it’s under review. I finally got fed up and asked to talk to a manager by the name of Ashley Rio. She apologized and insured that she would expedite this claim as I have been told at least four times at this point. She said she would give me a courtesy call back which I never heard from her again. I finally decided to call Dale Roberts, the one that originally sold me the contract and I told him I have just been taken for all my money haven’t I? And he transferred me to claims and the person on the other end said that he would expedite the claim and then hung up on me !! I I got one agent by the name of Britney to tell me to shut up and listen to her and told me that the decision was made and that the dealership would be called that day which of course they did not. When the dealership called the next day, it’s still under review. So I have contacted an attorney, consumer protection and attorney generals office. And I will not stop until I get this company shut down once and for all.