I gave the company a second chance but once again my phone malfunctioned and CS is unhelpful.
This is the second time I used Amigo. The first time our phones stopped functioning properly. Yakov and his wife did help us fix them after many communications back and forth and much effort on my part to finally reach someone at Amigo. I wanted to give them another chance. Yakov did make sure that I received my phone in a timely manner. But once again, my phone stopped working properly after a few days. I had correctly followed the instructions regarding setup and use to no avail. After much effort trying to contact someone in the company to help (through their website and email) someone finally contacted me and no matter how many times I explained that I followed all of his instructions initially on setup and after he contacted me nothing worked. I was first told it was Verizon's problem and my phone should work once it was corrected (even though my SIM card was from a Panama network). When I explained that it still isn't working properly and I can't text much of my family, I was brushed off rather rudely. My phone did not function properly for the duration of the trip. When I returned home and tried to contact CS, in order to return the phone as well as discuss the problems directly, the phone just kept ringing and no one picked up. I tried a different department and left a few voicemails over the next few days as well as emails, to no avail. I finally returned the phones through someone who one of the owners knew personally. The experience was very unpleasant. The company as a whole is unprofessional and the phones antiquated. The one bright spot is Yakov.but I will never use them again nor recommend their service. Next time I will use my carrier's plan instead.