Item not as described
Ordered and paid £21 for what looked like two hearts which could have names on them. Lovely video showing them. Weeks later I received a sticker inside an acrylic shape. An additional rectangle of acrylic was enclosed to stand it in. I was shocked at the absolutely rubbish item. Four emails and no reply. Website links for returns/refunds do not work. I involved PayPal and the company agreed to refund me if I sent the item back. Over £10 at my expense to return it!! I contacted them twice asking for a returns label as the item was not as described so they need to refund me at their expense. No reply. PayPal will not refund me as I have not returned the item. Disreputable company. Reported to Facebook. Trading under other names too.