I would like to compliment Eliza…
I would like to compliment Eliza for handling my matter over my recent order. My 1st call this morning, with Ann (who hung up, or disconnected) apologized & I hadn't even told her what my call was regarding. Eliza listened, after verifying my order, & refunded my bank for the overcharged amount for the 200 additional incense as the ad said it was $19.99 for these but my immediate confirmation showed $39.99; she honored that price. She also removed the meditation app, as I had requested on 2 separate emails, because the ad did not make it clear that this would be a billable subscription. The confirmation of the order also showed the waterfall incense burner when I was ordering the voodoo doll burner. The shipment confirmation email showed the voodoo doll so this issue resolved itself. 5 stars for Eliza today for great customer service!