Worst airline experience to date
I booked my flights with AirAsia months in advance to secure affordable tickets and carefully manage my travel budget. Unfortunately, my experience turned into a very frustrating and expensive one. Just two weeks after making my booking, AirAsia cancelled the first leg of my journey. They were unable to provide an alternative flight on the scheduled date or even on nearby dates. I was therefore left with no choice but to select a replacement flight with another airline through the options provided by Trip.com, which cost significantly more money. I had to accept this in order to complete my journey. A few weeks later, AirAsia cancelled the second leg of my trip as well, forcing me once again to book an alternative flight at additional expense. My original return ticket cost approximately £600. However, due solely to AirAsia's cancellations, I had to spend an additional £672.29 on replacement flights. In total, my travel costs more than doubled because of AirAsia's inability to honour the flights I originally booked. Another major issue was the way AirAsia handles customer communication. There is no straightforward customer service email address or accessible telephone support. Customers are directed to an AI chatbot with very limited options, making it extremely difficult and time-consuming to receive assistance. It took me weeks of effort before I was finally able to communicate my complaint directly to a human representative by email. When I contacted AirAsia regarding the cancellations, I was informed that no suitable alternative flights were available and that the only option was a refund. As the time was passed, I ended up paying hundreds of pounds extra to complete the same trip. For me, this completely defeated the purpose of booking early and budgeting carefully. Based on my experience, I cannot recommend AirAsia.