Good and bad, but mostly good
I have to say I was pleasantly surprised after reading many negative reviews. Bought several dresses for my bridesmaids, ended up having to return 3 due to sizing issues. Completed the online form within 7 days of receipt and was offered the following: Exchange Keep original dress and get 40% refund Return dress to them for a full refund Was very worried they wouldn’t send the refund, but had it back within a week. Had to pay return postage and didn’t get the original postage refunded, hence 4 stars, but got the vast majority of my money back. Service was very professional and they responded to my return request within 24 hours. Definitely worth bearing in mind the risks before ordering, but genuinely not bad service! Good to remember most people only write reviews when they have had a very good or very bad experience, so here’s a review from someone in the middle...