AIAirAsia★★★★★
I have flown with AirAsia quite a few…
I have flown with AirAsia quite a few times. Most of the time, my experience was 'below average'
But the time came when I was at their gracious hands. On the way from colombo to bangkok, I collapsed on board. The cabin crew rushed in to help me out. They took a good care of me and wheeled me on a wheelchair to pass through the immigration fast. I gained consciousness by then (just feeling very weak) so I could feel and hear what they were doing for me.
I received a good ER care and, when i recovered, wheeled to the transport to take me out of the airport. The ER care and transport, I paid, of course. But the helping hands were what touched me deeply.
Apart from this experience, I do admit AirAsia is not one of my best airlines.
2020-11-27
CHChina Eastern★★★★★
Avoid if you need to be on time
It was a few years ago that I booked my tickets to Portugal with this airline.
On the outward journey, 20 hrs' delay.
On return, 24 hrs.
Never once had such long delays and never once seen such irresponsible, unprofessional handling of the delays.
I'll never forget the long, cold night hours I had to spend at the pudong airport not knowing when I would ever get on the plan. Only a tiny, thin blanket was given out and it was too cold to sleep.
I'll never forget the exhausting early morning hours when the staff just sent us to random directions and we had to wander off here and there not knowing what was happening.
Eventually, the staff told us we would get a hotel room but the long cue for hotel taxis were appalling. Got to the hotel so late that I had only two hours' sleep and had to head back to the airport. And the plane got delayed again.
After so many delays, it felt like a miracle just to be back home.
2020-11-27Helpful 1
