Results confirmation took way longer than 3 hours
We had our video antigen tests at 4pm the day before our flight to USA. The video call went OK although felt impersonal to be speaking to a black screen and we couldn't see our reflection to know the caller could see all 3 of us doing the tests simultaneously. We were told we would receive the fit to fly certificate within 3 hours. At 10:30pm we hadn't received an email so i called them and the automated answering service informed me the office was closed until 8am. We couldn't check in to our flight online without uploading the certificate. Eventually the first email came through just after 11pm and we had them all by 11:25pm. It added to what was already quite a stressful ordeal.