Buyer Beware!
DutyFreeDepot.com was taken over/transformed into ClubCigarette.com some months ago and the "new" is worse than the "old". I am writing this as a warning to potential customers and as a fervent plea to someone in the company to read this and please resolve the mess I have spent endless hours on for months in countless attempts to receive what I have paid for. Since July I have placed 5 orders totaling $1,853.96. Yes, my partner and I are heavy smokers, thus the several orders. Of all those orders I have received only a few shipments of cigarettes. Yes, it appears ClubCigarette DOES send out the packages, but over 90% never make it out of the ISC customs center. I have written many emails requesting replacement shipments, even called the poor sales agent, whose job is to take orders, not really ensure old orders are fulfilled. I have to give him credit for trying, but he has had little success. No one at ClubCigarette pays any attention to my very detailed emails, complete with tracking numbers of missing packages, other than to acknowledge receipt of my messages. I am currently out approximately $1,500 with scant hope of receiving what I paid for. Do NOT waste your time, energy or money making purchases from this company. It is an exercise in futility. If anyone at CC cares, the order numbers are: 944180 944192 946644 947285 947953 I rather doubt this post will achieve prompt reshipment of my packages missing over 30 days but I thank Trustpilot for giving me an opportunity to vent my frustration and to warn others about the perils of placing orders in good faith. It is not CC's fault that packages are lost or stolen or mishandled by customs but their haphazard reshipment policy leaves much to be desired.