I am giving a 4 star rating in view of…
I am giving a 4 star rating in view of the fact that after the refund was processed there was good follow up via call and emails to advise on status i.e. 1outlets Customer Service redeemed themselves. However I will give 0 stars for the extremely poor response from 1outlets in processing my refund in a timely manner (promised to be in 30 working days) and not replying to my e-mails or initial calls I made to inquire about the status of my refund. For your info, this is my second bad experience relating to refunds on orders. Why promise 30 days when you cannot deliver at all! Better to change your KPI to 90 days and meet it! In any case it is your call whether to take up my suggestion or to improve!