Avoid Honor Foldables: 3-Month Inner Screen Failure & Warranty Rejected Without Proof
I bought the HONOR Magic V5 directly from the official Honor UK Eshop. After just three months of careful, normal use, a black dot and bleeding lines appeared on the inner folding screen. This is a known structural issue with foldable panels, but Honor’s customer service and their repair partner (SBE) immediately rejected the 24-month manufacturer warranty.They sent a chargeable invoice with a single line stating "damage found," claiming a "bump" in the screen was user fault. However, the bump is pushing UPWARDS from underneath the OLED panel due to a mechanical hinge or sub-panel failure. The top glass, outer chassis, and screen protector are completely smooth, unbroken, and pristine.Fortunately, I took a comprehensive, multi-angle high-resolution video of the phone immediately before packaging and posting it. Despite this undeniable physical proof showing zero external trauma, impact marks, or scratches, Honor upper management doubled down and refused to honour their warranty or their 180-Day Replacement Policy. They completely failed to meet the legal reverse burden of proof required under the UK Consumer Rights Act 2015 for a product failing within 6 months. If you buy a premium foldable from Honor, protect yourself: take videos of the phone before sending it to them, because they will try to blame you for internal hardware failures. I have bypassed Honor entirely and launched a formal Section 75 dispute with my credit provider to get my money back.